Privacy Policy

Last Updated: October 26, 2023

Neuroactive Psychology Services Inc. ("we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal information, including Personal Health Information (PHI). This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario's Personal Health Information Protection Act (PHIPA), and Quebec's Act respecting the protection of personal information in the private sector.

Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, date of birth, address, phone number, email address.
Personal Health Information (PHI): Medical history, health conditions, assessment and treatment notes, information about your physical or mental health, and any other information collected in the course of providing psychological services.
Billing Information: Credit card information or other payment details, processed through our secure third-party payment provider.
Technical Information: When you visit our website, we may collect technical information such as your IP address and browser type for analytical and security purposes.

How We Use Your Information

Your information is used for the following purposes:

To provide psychological assessment, diagnosis, and treatment.
To communicate with you about appointments, services, and billing.
To process payments for services rendered.
To maintain complete and accurate client records as required by our regulatory college.
For internal quality assurance and service improvement.

Disclosure of Your Information

We do not disclose your personal information without your express consent, except in the following limited circumstances:

If we believe you or someone else is at imminent risk of serious harm.
If we are required by law (e.g., a court order or subpoena).
To a child protection agency if we have reasonable grounds to suspect a child is in need of protection.
For the purpose of contacting a relative or friend of an injured, incapacitated or ill individual for consent.

Data Security and Retention

We take robust measures to protect your information from unauthorized access, use, or disclosure. This includes physical, technical, and administrative safeguards. We retain client records for the period required by law and our professional regulatory bodies.

Your Rights

You have the right to:

Access your personal health record.
Request corrections to any inaccuracies in your record.
Withdraw your consent for the collection, use, or disclosure of your information (subject to legal and professional obligations).

Contact Us

If you have any questions about our privacy practices, please contact our Privacy Officer at [admin@neuroactivetherapy.com](mailto: admin@neuroactivetherapy.com).